Hakodate Onuma Tsuruga Resort in Nanae

🕗 opening times

comments 5

• 

  Ralph Szeto

  :: 03 May 2024 21:53:32

  Excellent & unique hotel. The restaurant is providing extremely high gourmet food & having cozy environment.

• 

  Hyunjong Byun

  :: 01 February 2024 14:49:10

  Although the location was a bit far from the city center of Hakodate, the settings within the forest and beside the lake gave it a warm, idyllic atmosphere. The location is also very close to the Ōnuma Kōen station, a major station where most trains stop. The service was great, and the dining cuisine was beyond expectation. The best part was a hot open-air bath within the room, which is limited to some of the rooms.

• 

  Sid S.

  :: 19 January 2024 17:53:40

  I booked this hotel's best room, the one with onsen and projector room. The bedroom barely had enough space to fully open my suitcase. The bed was springy and not comfortable. Felt like it's time they need to buy the new matresses. Both dinner and breakfast were great. They brought dishes in timely matter. The master at the bar was very knowledgeable about drinks and friendly. Provided excellent services and had a great time talking with him. I highly recommend this room if you're staying here. Onsen in my room was big and clean. Didn't need to go to public onsen. Had a fun time watching TV in the projector room.

• 

  Iris Y

  :: 02 October 2023 12:17:47

  Pros: the two meals included with the stay were simply amazing, aesthetically and taste wise. My parents and I stayed here for two nights and the dishes were never repeated. I admired the chefs and the team’s ability to incorporate local ingredients with french cooking. Will come back again just for the food! Cons: I’m not sure what this hotel is supposed to be and the whole concept baffles me. I saw the display of trains and a cool interactive game of sort in the lounge, the sculptures scattered around the hotel, the dark wood interior and the french restaurant and wondered…what’s the theme here? Is this supposed to make me feel like I’m in Bali? Or am I supposed to learn about the history of Hakodate and how it’s been influenced by other cultures? Another thing I must stress is that the staffs attitude really vary from person to person. Special thank you must be given to the kind and hospitable gentleman who drove us to Hakodate for a day trip. He was a gem and shared with us his experience as a local. However, many other staffs seemed to either lack training or the passion in the hospitality industry. You could feel that it was just a job for them (which I understand as well), but as a guest, it felt very off compared to some of the wonderful hospitality we’ve received elsewhere. Of course, it can also because they happened to be tired on the day. Nevertheless, we hope for a more welcoming environment for our future stays (ie. Please do not pass us from a Japanese staff to a Chinese staff then to an English-speaking staff without any heads up at check-in).

• 

  Lorenzo Lustri

  :: 13 April 2023 07:57:00

  With my wife we stop here on our way to Sapporo. The Onuma quasi national park was amazing itself, lots of birds and the path along the lake is awesome. The hotel was an experience. The interior design with beautiful wood crafted statues made the stay exceptional. I am a smoker and even if in the hotel is not alowed to smoke, the smoking room was comfortable and easy to reach. The rooms are big, extremely clean and there is all you need in them. The view on the lake from our room was great. We had the breakfast which was varied and of high quality. I enjoyed the scrambled eggs, and for my wife, which is vegan, they arranged a great breakfast too. Finally consideration the staff. They all speak English, they are extremely polite and will to help you in order to make your stay pleasant. I absolutely recommend a stay in this hotel to enjoy the wonder of this naturalistic area!