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2-chōme-13 Kōyōchōnaka, Higashinada Ward, Kobe, Hyogo 658-0032, Japan
contacts phone: +81 78-857-7000
website: www.marriott.com
larger map & directionsLatitude: 34.6896424, Longitude: 135.2699905
Ana Puente
::Great if you want a nice, secluded stay on Rokko Island, but I wouldn't recommend staying here if you're planning to travel around Osaka because of the distance. Good service and helpful staff. Their breakfast buffet was wonderful, with lots of nice options. Also, attached to Island Central Station, so in that sense it's accessible. Lots of nearby restaurants too.
A. Scott Dougherty
::-location sucks (out in the middle of nowhere Rokko Island) -staff are all masked up like it's still peak covid szn, it makes for a truly off-putting experience especially when I've traveled the rest of the world and no one else still conducts their business like this -the breakfast buffet was good but not great -Club Lounge is a nice touch - overall a decent property but for this price point leaves a lot to be desired especially still needing to pay an extra charge to use the private Onsen
Indonesian Feedback
::The ingredients sign for buffet lacks to notify meat(beef, pork, chicken). So you'll find vegetable soup that actually have meat derived stock and shrip dim sum made with pork, but only has shrimp picture on the sign. The non Japanese waitresses says she'll have to bring it up with her boss(like if it was a big deal). With many foriegn guests and it's location, sad to see the low awareness of how important it is to have correct notice of ingredients without having to ask for their list.
Samir Waliany
::Very disappointed with this hotel. Decided to upgrade our stay here to a club level room that offers all the amenities available which were a nice touch, hot spring onsen was nice and refreshing, drinks for free at the club lounge, and breakfast was plentiful. The service was OK at best. The worst part about this was no AC… even though they state it on their website. I currently have the window open, 2 tiny fans one at the window trying to pull in cool air from outside and another on the opposite side with a bucket of ice trying to cool the room down. The hotel staff told us the AC unit in the room was only for heating which doesn’t make any sense since AC stands for AIR CONDITIONING. Waking up throughout the night in a pile of sweat is not what you expect when staying at a “4 star” hotel. Location is far away from anything you’d want to see in Kobe but having the train station close by made it an OK experience. Amenities and views are nice but not worth living in discomfort. Wouldn’t stay here again even if it was free. Look elsewhere for a comfortable accommodation.
Marty Yung
::Rooms were visibly very outdated. I was disappointed in the service I received because it felt like the front desk personnel didn't really care. Breakfast had a decent selection but it was overcrowded. Location was okay, in terms of convenience, and there's a Family Mart downstairs. Overall, I was pretty disappointed in this Sheraton and for a quick stay it might be okay but I'd look elsewhere for anything longer.