Karuizawa Prince Hotel East in Karuizawa

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kommentare 5

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  Anita Lu Yang

  :: 29 February 2024 12:08:18

  We would like to thank to Manager Kanai from The East of The prince Hotel who helped us on 2/16. We had a huge trouble and with his warm and kind assistance that we can safe and solved the problem. We are appreciated everything you did. Huge thank to you. Even we were stayed at west side Hotel. His kindness that we won’t forget forever. The best person ever. Thank you again.

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  Chen Yiheng

  :: 24 January 2024 08:35:44

  Stayed 2 nights in the clean, warm cabin next to the cable car station. Quite convenient for skiers or snowboarders.

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  L Yan

  :: 06 January 2024 19:43:23

  We had a family snowboarding trip in Karuizawa. And stayed in the west cottage, a bit far away from snow park, and price certainly lower. It close to the outlet and food street within 10 minutes walking distance. Love it

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  Rainbow Leung

  :: 01 November 2023 19:31:19

  Twin bed spacious room, wish could have double bed. Onsen is great and buffet breakfast from the West Hotel taste better than the breakfast set in East hotel. All staff are friendly except one Japanese male staff with a black frame eyeglasses in the morning shift. Only greet when we're in front of him with a faint smile trying to appear polite but we felted unpleasant and unwelcome. Noticed that he could speak English but directed us to a Japanese female with limited English speaking during check-in, and she tried her best to explain all the information to us. Went to West hotel and felted really welcome by all front staff. Recommend staying in the West hotel with not much difference on the room price.

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  Adam Barnier

  :: 15 December 2022 15:43:46

  We stayed in both a cabin in hotel west, and a room in hotel east. The major negative in regards to this hotel is the inconvenient location from the train station, if you do not have a car. There is a shuttle bus twice an hour, but even when the hotel is not busy, the shuttle is frequently full of people who can’t be bothered to walk 50 meters, and you have to deal with pushy international tourists who have no concept of queueing when you are trying to get to or from the station with your luggage. The hotel really needs to deal with this situation to make it convenient for guests getting to and from the station. The hotel also has a strange concept where you book a table for a meal at the hotel restaurant, and when you turn up for the booked time, they tell you all the tables are full. We went there in early winter with three ski lifts open. It was quiet the first day, but the following days mid week it was super busy with hundreds of school students. Overall I think the ski experience was ok, given the very reasonable pricing for the lift tickets. I thought the lift operators and hire team were friendly and focused on the safety of everyone. It is probably not a good idea to come here if you are a beginner skier because the lesson capacity is very limited, it was fully booked every day hike while we were there, the did offer a ski experience lesson for absolute beginners, but even that was frustrating to book on the first day, and the beginner in our group had to struggle from 9am-2pm before she could get this introductory lesson, even though it is advertised on their website as having unlimited numbers for the lesson at 9am. The facilities at the hotel were really good, especially the onsen, the ski lockers, and the great access to the ski lifts. The rooms where quite nice, and we were very impressed with the cabin we stayed at, really nice with 4 separate rooms with beds and bathrooms. The hotel staff are very polite and helpful, except for the 1 or 2 exceptions of some staff during the busy times where they become unhelpful. The location is very close to the huge factory outlet store. You can walk there if you don’t mind walking 5-10 minutes, but if you don’t like walking then be prepared for the annoying shuttle bus. Giving 2 stars because overall, we are paying a premium price but there is problems which make the stay frustrating and stressful.