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Hamayama Yamasakicho, Miyazaki, 880-8545, Japan
contacts phone: +81 985-21-1133
website: www.marriott.com
larger map & directionsLatitude: 31.959065, Longitude: 131.470009
William Lee
::Rooms: Quite dated, but we got an awesome view. Location: Far away from Miyazaki station and there is no shuttle. Breakfast: Good variety but I expected higher quality for the price. Dinner: All options are very expensive, they are marking the prices up 50-100% because there are no options nearby. Onsen: Should have a nice ambience since it’s outdoors and surrounded by a forest, but it was quite crowded when I went.
jonkaru h
::The hotel is pretty, and I love your staff. They are really hard working and give amazing customer service. Truly a pleasure dealing with them. The breakfast is...a buffet, so it has lots of food. I think next time though we will try the Japanese breakfast restaurant. The hotel is clean, and pretty. The views of sunrise from our room is stunning. Thank you to everyone who works hard here to make the experience enjoyable.
emi
::havent stayed here for 24hrs yet and i feel there are many things to be improved at this hotel. firstly, the distance of the hotel is pretty far from the miyazaki station and being a ocean resort, there should be a shuttle bus service provided to guests between the station and the hotel. it is important to note that the local bus services are VERY infrequent. so we have to take a taxi everywhere we go because the location is far from the city centre and inconvenient to get to places. secondly, the staff is not up to date with the bus timings! we arrived at the hotel via bus 18 if im not wrong and the staff was shocked and informed that the buses came her on weekdays as the information they had was the buses only operates on the weekends. thirdly, the hot springs are far from the hotel. noting that this is supposedly a resort, i would expect FAR BETTER ammenities. there are lockers provided for your slippers but for your belongings its in a basket!! why is that so? i find it so ironic that our slippers are locked up and our valuables are not?!? the hot spring water is lukewarm and the shingetsu hot spring is really dark at night. shingetsu hotspring overlooking the pond outside is really really dark at night. there was this woman who thought the pond was a part of the hot spring and she wanted to go into the pond as there was no warning signs or bright lights or anything to indicate that its a pond! do not enter! she was also dipping her hand into the pond on the other side to indicate how close n misleading it is!! also, as a resort i would expect a better water cooler but its the mouth piece water cooler type and its rusty at the side and its really unhygienic. just yesterday i stayed at Sheraton Kagoshima for 5 days and the amenities, services and staff service are WAY BETTER than this “grande ocean RESORT”. another point is that there is no onsen clothing to wear to the hotsprings! u have to purchase a yukata to wear there?? the staff are not very fluent in english or any staff who is comfortable speaking in english. they had to translate from japanese to english when we enquired about something over the phone we could here the man speaking to the translator in japanese and she had to translate back in english however she still had difficulty understanding what we were asking. lastly, the rooms are FILTHY. i have attached some photos to this review which u can refer to. the carpets, walls and sofas are filthy and stained. i dont even dare to walk bare footed on this filthy carpets. the walls are stained with chilli oil?? so now, im having second thoughts on how clean this hotel is. our family suite room only had 2 usb ports and one of them was spoiled too. i dont understand how you can check in guests to such a filthy room with spoiled ammenities. very disappointed with this hotel would not recommend anyone to stay here unless u golf…..
John N
::Nice hotel with very friendly and accomodating staff. I wish the onsens (there’s 2 on site) were a bit hotter and the cold baths a little colder but the sauna was very hot which was nice. Gym was quite average. Breakfast buffet was deicious. The hotel was massive and the rooms very spacious. Pool was big but closed quite early. Had one of the best steaks of my life at the Fukami restaurant. The chef at the executive lounge was also terrific and made delicious appetizers for us every evening. Note: No swimming at the nearby beach but there is a free shuttle service to get there
Joe k
::The customer service was excellent, the location was superb, and the safety was top-notch - I was extremely satisfied with my stay. However, the door to the toilet in my room made a very loud noise and the cupboard where the fridge was located was also coming apart. While the cleanliness of the room was exceptional, I feel that it would be better to ensure that all equipment is in good working order to avoid any inconvenience for guests. Despite these minor issues, this hotel is one of the top-rated Sheraton hotels with a Grand title, and is truly a first-class establishment. I highly recommend experiencing the superb location, attentive staff, and delicious food during your stay.