Resona Bank Yokohama Branch en Yokohama

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comentarios 5

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  三上哲夫

  :: 19 January 2024 13:05:14

  They kindly gave me advice regarding the My Gate procedure, and the customer service was smooth, so I plan to use them again.

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  りかぱぷ

  :: 06 February 2023 08:48:06

  I was told to make a reservation online with other people and pay at the door. Even though reservations are made online, are there any procedures that can only be done in-store? They don't cover the transportation costs when you visit again, and they don't widely announce that reservations are required, which I think is arrogant. Online banks may be more convenient than banks with brick-and-mortar branches because all procedures can be completed online in the future. It will be a hassle to switch, but I will cancel my contract with this bank.

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  Chun Ping Hsu

  :: 26 January 2023 13:37:35

  This is a bank I never want to go to again. My company's tax accountant told me that I need a balance certificate. I went to the store, but like everyone else, I was turned away and asked to make a reservation. After that, I made a reservation, but the guide book had my number in the place where it said "Please call the counter." When I called the teller on time, the bank employee at the counter hurriedly asked me to wait for a while. After waiting for about 15 minutes, I was guided to the "TV counter". I went into a partitioned room and was answered by a representative from another branch via videophone. After being photographed with documents arranged on a table such as identity verification, and various confirmations, When I checked my application, I was told that the address registered with the bank did not include the building name and room number, so I needed to make corrections. During that time, I spent a lot of time communicating with the person in charge and the bank staff on site. Moreover, I was asked, ``Would it be okay if I mailed the balance certificate to this address at a later date?'' What if you go to a store and make a reservation, but you can't get it on the day? ? ? In the end, since I didn't have a company seal, the person in charge told me, ``Please go back to the office, revise the application form, affix your seal, and come back on the same day to get the certificate.'' I checked with the bank staff on site and they said they could give it to me in an hour. I'm really shocked at how inefficient it is. I will never open a personal account with Resona Bank in the future.

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  メープル

  :: 20 January 2023 12:55:08

  When I arrived in the morning, the information desk told me to make a reservation online and then turned me away at the door. I went to the store, and I realized that it was fully booked, but I was disappointed in the customer service, which felt like I was paying customers at the door. When I made an online reservation at another store, I received a confirmation call the day before, but on that phone call, a young girl told me to go directly to the Yokohama store? I was told this, but to no avail. The web page doesn't say that reservations will not be accepted unless you make an online reservation, which I think is unfriendly.

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  魔法のしっぽ優しい時間

  :: 25 August 2021 20:57:35

  It's a clean store. The ATM touch panel also has less dandruff and dirt than UFJ or Mizuho! The counter is open until 5pm, so it's always helpful! There is an older lady at the counter who works very quickly, and I like her because she gets everything done three times as fast as the other staff, and even when I rush in just before closing time, she gets everything done right! When you see someone working efficiently and without wasted movement, you will feel better and have more energy! The security guards always greet me on my way there and back, which makes me feel good. However, even though it is my main bank and I deposit a lot of money there, there are no preferential treatment compared to other banks. Although there is almost no interest rate, I feel like the transfer fees to other banks through online banking are too high and I'm wasting my money. I'm thinking about switching to another bank, but I like the Yokohama branch!