Niigata Rehabilitation Hospital en Niigata

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comentarios 5

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  こたちゃん

  :: 03 June 2024 09:57:33

  The attitude of the medical office staff is terrible. The people at the reception have a bad attitude and don't smile or say hello. I won't go so far as to pretend to be friendly, but I want them to learn the minimum level of kindness and manners. Receptionists are in the customer service industry, unlike medical technicians, right? The orthopedic nurse who took care of me was very kind and thorough in her explanations and responses. Why is there such a difference?

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  近藤楓恋

  :: 06 April 2024 17:50:10

  I attended a school health checkup, but the attitude of the teachers was unpleasant.

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  風太風太

  :: 12 March 2024 11:22:48

  First of all, I would like to thank the nurses, caregivers, physical therapists, and occupational therapists in the ward when I was previously hospitalized for their kind and accurate treatment. However, when I visited the hospital again several years later, I was fed up with the poor attitude of the general reception desk, outpatient reception desk, and accounting office. Perhaps they have a misunderstanding of why they are doing their jobs. Even though they are patients, they are still customers, so they must be treated accordingly. There is no need to be unduly humble, but you should do basic human things such as giving clear explanations and smiling a little. On the other hand, the receptionist's response was soft, polite, and likable. I think this is due to individual qualities rather than the organization, but I felt that they should be thoroughly educated.

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  さくら

  :: 21 June 2023 15:45:54

  If I don't give one star, I can't post, so I have no choice but to actually minus 10,000 stars. 5/21 I participated in a training course and contacted the Osteoporosis Liaison Council secretariat to find out when the certificate of attendance would be issued. ① When I transferred the phone to a woman from the Osteoporosis Liaison Council office, the call suddenly hung up. I called back without getting a call back, but I didn't hear a single word saying I was sorry. ②The woman at the Osteoporosis Liaison Council Secretariat seemed to have a really troublesome response, so when I asked her what department she belonged to, she said, ``That doesn't concern you, right?'' ③I asked the office staff for the main number of the company I belong to, but they did not tell me. ④When I told him I was going to file a complaint, his demeanor suddenly changed 180 degrees and became low-key. ⑤ When I reported the above to the hospital's complaint desk and asked them to let me know how they would respond, I received a call from the hospital director who said that he did not understand the content of the complaint. We will deal with it in the future. When I asked them how they would respond, they said nothing, just said they would respond. They were then asked, ``What affiliation do you belong to?'' Why are you asking me this? Wouldn't it have been better to respond in the same way as the woman in the office? I was so taken aback by the way they responded to my complaint that I hung up the phone. This is the first time I have been treated so badly. I now understand the level of hospitality at local hospitals.

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  M S

  :: 15 August 2022 20:22:46

  Even during the Obon period, my mother-in-law was examined for swelling and pain in her ankle. Everything from reception to examination, testing, and accounting was easy to understand and went smoothly, and the doctor's explanations were also thorough and relaxing. Everything from reception, examination, examination, examination, next reservation, and accounting was very helpful for my mother-in-law who has foot pain😆🎵🎵Thank you😉👍🎶