Kawagoe Post Office in Kawagoe

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comments 5

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  サトウミキ

  :: 04 June 2024 09:56:00

  I made an inquiry over the phone, but before I could finish speaking, an unpleasant woman came over to talk to me. The way he said it was strong, and it was obvious that he had heard it. The answer and ending are as if saying. I'm sure there are many similar inquiries. I tried to guess, but that's a job, right? I wanted to say that.

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  ジェイ

  :: 13 May 2024 21:09:35

  The woman wearing glasses at the Yu-Yu counter in the morning has a bad attitude! It's a shame because there were many nice people before. From now on, we will change to delivery. I will never go there again.

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  Not Your Concern

  :: 05 August 2021 14:21:22

  As they go, post offices in Japan can be VERY hit-and-miss (most miss, in my considerably experience). They are, of course staffed by people, and people have both good days and bad, but from a post office, which provides a limited and consistent array of services and functions I expect MUCH better service than I have got here on more than one occasion. Where is this mythical omote-nashi, this legendary 'Japanese service' and professionalism we here so much about? Certainly not here. As I said, I have received generally poor to bad service here over time but yesterday's experience made me put metaphorical 'pen to paper' in the hope that others will avoid bothering with this particular office. The first problem is their general attitude. As a non-Japanese person walking in here (for the umpteenth time) I am invariably greeting with a face that says 'I hope he doesn't come to my window... please God don't let him come to my window' - so from the off the staff are somewhat prejudiced and immensely distracted by this non-Japanese person standing before them speaking perfect and fluent Japanese. I might also add that this Post Office is a stone's throw from the main tourist drag, so I cannot be the first non-Japanese to have crossed their threshold... So yesterday I wanted to mail a letter to Europe via airmail, sent recorded delivery, not a difficult task. First of all the female employee (who looks like she has worked there a while and who had previously mis-quoted me for sending a parcel overseas... but let's ignore that...) didn't know how to do this... So she called over her male senior, who supposedly knew what to do. All seemed to be going OK, but then instead of scanning the barcode, photographing the address and printing the receipt (I have done this many times before...), he took my money, gave me a receipt for the stamps and rudely asked me to wait on the VERY dirty and stained sofa. I waited... and waited... and waited. In the end I got up and went to the counter and asked why this was taking so long. Another man (higher supervisor) apologised automatically, but I said I wanted to know the reason, he said they had made an error. So the original man came back and was quite curt, gave me my A4 printout, but made no effort to apologise. So I suggested to him, in polite Japanese, that didn't he think he should apologise for the inconvenience he caused? After this he pressed 'play' in his rote manual and apologised. I asked them to check to ensure this was being sent correctly and then left; I hope it arrives safely. So my questions are these? 1) Why can't two seasoned post office staff send a letter by recorded delivery? 2) Why did the male staff feel it was unnecessary to apologise to me? 3) And, would he have been so unapologetic if I were Japanese?

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  Bjoern Henkel

  :: 27 August 2018 14:13:34

  The parking is "free"... For 30 minutes, if you know the procedure.

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  Bùi Hữu Duy

  :: 10 August 2015 06:25:19

  Good