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Japan, 〒2937 Nagano, Kitaazumi District, Hakuba, Hokujō, JP 399-9301 Hakuba-Mura
kontakter telefon: +81 261-72-3511
internet side: www.marriott.com
Større kort og retningerLatitude: 36.6913712, Longitude: 137.8382935
TTP LTD
::Not a bad hotel, but for +CAD$200/night during off season, feels a bit high considering its overall quality, amenities, and location.
Mat Tsoi
::The rooms are a bit old but well maintained, many restaurants are closed during summer. Need to drive a few minutes to get some food if you don't want to dine in the hotel.
Kyle Huang
::Stayed in this hotel for 2 days as Bonvoy platinum. Here is the update for the Marriott Bonvoy platinum and above level benefit from this hotel. Apparently improved experience comparing to the other reviewers’. I got room upgrade to onsen room, welcome gift of drink or pints AND complimentary breakfast, and lounge access with food but not just snacks - worth noting that light food will only be served before 7pm. In general I have no complaint any benefit and I will personally consider breakfast quality in Hakuba Courtyard much better than any other Courtyard hotels in town. However, I trust my check in was not handled properly. The staff used my credit card for holding deposit (with receipt), but asked if he can additionally record my full credit card detail to charge in future in case of damage. Being rejected by me due to card security concern, he further insisted this is the practice of “international hotel brand”. I challenged of course as that is not my experience even staying with other Marriott hotels in Japan and anywhere in the world. Eventually, another manager accepted my challenge but reminded me it was accepted as “special case”. Upon check out, they didn’t seem to remember about the deposit. As per my usual experience they should forfeit the deposit or inform deposit return dates, but the counter simply had no record/receipt kept for me. So I am still confused with that policy, or whether something being misunderstood/miscommunicated. Also for those who will come from Nagano station by express bus, you may find shuttle bus service provide by hotel not well match with your bus timetable. I ended up take taxi everyday. Lucky that Taxi service is quick and easy to get during my stay in May.
James Kam
::Terrible hotel - no heating available on cold days or when there’s heavy snow. Hotel only offered 2 tiny heated blankets for 4 people, or a room change to another room that doesn’t have heating too. How ridiculous! The heated blankets barely fit an adult, more for kids. TLDR: 600usd per night for a room without heating
Sam Lui
::We stayed 2 nights in the ski season 23-24. Love their service if you recognise this is a courtyard. Room is nice and warm. Onsen is great after day of activity. They also have coin washing machines for guest to use. Highly recommend if you manage to book at a good rate.