Azumaen in Unzen

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kommentare 5

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  Dan Pencoske

  :: 26 December 2023 09:18:00

  Top-quality customer service started before I even booked. I was trying to use their online reservation system to select a meal plan that wasn't available on western booking sites but needed a workaround since I didn't have a Japanese phone number or address. They had a translator call me on a 13-hour time difference to figure it out. The standard rooms are spacious and overlook a small lake. We were surprised to find a deep, full-sized bathtub in the room, so even if you don't want to go to the public bath you can still give yourself a good soak. The placement of the power outlets was the one annoyance. Public bath was the right temperature for me. The outdoor bath faces the lake but it was dark and cloudy and I can't really see without my glasses anyway. Spacious bathing area, too, with lots of shower stalls. Food was also great. They really put effort into the presentation and while none of the courses were themselves filling, it all adds up. There's various vegetable and sashimi appetizers, soup and sushi, a main dish of some kind, more soup and sushi... They showcase regional seafood well. It's about a five minute walk from the nearest bus stop and around ten from the main Unzen Onsen stop and the sightseeing spots, but you can arrange for a 2-3 minute shuttle ride if you need it.

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  Daniel Bok

  :: 30 November 2023 08:15:25

  This must be a 5 star hotel. Service is great and room is great. I loved my stay in the hotel. There’s a public onsen in the hotel which is open from 0600-1000 and 1700 to 2300. The room we got also came with a private onsen. The view to the lake from our room is just fabulous. Our stay also came with catered dinner and breakfast (pictures below). All in, I would highly recommend this hotel. If you book early enough, you can get it cheaper as well. Think we paid about 150k yen all in for our room (with onsen and catered dinner). Also, the dinner felt like fine dining and was really delicious

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  Christine S

  :: 28 May 2023 14:28:42

  I stayed in the Dec 2022, 3mths after Japan has reopened it's border to travellers. The room I stayed was 水円 Suien, which has a semi-outdoor onsen bath (which really means indoors with large window). The room is spacious and very comfortable, with great view of the lake outside. Onsen in room is nice and hot, but it was not filled so we had to fill it ourselves once we're in, and the shower in the onsen room was not working, so we had to wash in the seperate (big) bathroom and move to the onsen. Not a big deal. Everything is very clean. Heating in the room was more than sufficient when it was sub-zero outside. Didn't try the public bath because Japan was still newly opened at the time and we wanted to be considerate so we stayed in our room. We ate both meals in restaurant "on the lake". Sashimi was fresh and the chef has performed sushi making (?) on tableside which was nice and entertaining. Love the miso dip veggie. The restaurant has a great view of the lake as well. Service was excellent. I could definately feel they were short-staffed at the time but everyone was trying their best and you can feel that clearly. The young woman that helped us check-in and check-out was in particular amazing. I do speak some Japanese and many staff did tell me their English is not the best, but with their great attitude, i'm sure there will be no problem with some help of a translation app and some gesturing. The hotel is a bit off the main tourist area where the shops and Unzen Jigoku is. It's a 10 min walk on a mostly flat path with some gentle slopes.

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  Carmen Kei

  :: 26 January 2023 22:55:41

  Highly recommended this hotel! The onsen was great. The traditional tatami room was spacious and clean overlooking the lake. We stayed for a night with dinner and breakfast. The restaurant is newly renovated with modern looking. The fusion dinner and breakfast were magnificent and excellent. Service as well as English communication were great with the staffs.

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  エネル

  :: 18 May 2019 08:43:57

  Wonderful onsen, and great tatami room overlooking the lake. My only concern was that the karaoke room was right underneath our room (a bit of an oversight...), although the bad singing stopped earlier than it could have (open till midnight; whose idea was that....). They should consider moving the karaoke to the lobby, because we didn't pay this price to have our room shake with the fury of a thousand Chinese tourists. Not sure why they felt it was okay to have it near the residential building. +1 It was raining and they immediately offered to drive us to our bus stop up the hill.