Suiko-En Sakura Hot Spring in Fujinomiya

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kommentare 5

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  V T

  :: 23 April 2024 18:46:02

  (It's long so I'll list it in bullet points) ・I made a reservation on Rakuten Travel last November to stay during Golden Week. ・At the end of February of this year, I received an email (1) from the accommodation facility stating that the price was incorrect and asking if I could accept the revised price and that ``If we do not hear from you within 10 days, the cancellation will be processed.'' ・"If I don't hear from you within 10 days, will it be canceled?" What should I do if I don't notice the email? I immediately called him and told him that it would not be possible. (Isn't it normal to apologize and negotiate over the phone instead of email?) ・Even if I look elsewhere, I won't be able to make a reservation, so I have no choice but to keep the reservation at the new price. ・At the end of March, I received an email (2) stating that I would be refused accommodation because the content of my previous phone call amounted to customer harassment. ・My elderly mother and I had been planning a family trip for a year, so just as I was trying to make it a fun trip, I suddenly received another email and was stunned. ・I thought there was a problem with the other party's unilateral claims, such as in the text of the email (2), ``I was told that if I didn't return to the accommodation price before the correction, I would spread bad comments to other people,'' so I called them again. ・Tell them, "I am satisfied with the revised accommodation price and the reservation has been completed." ・Also, ``I said that I would report this incident to Rakuten Travel and the Consumer Center, but I did not say that I would spread badmouthing to people online.'' ・It's impossible to get to this point, so I accept the refusal of accommodation. ・Notify Rakuten Travel of all details ・I was so disappointed with the store owner's response that I changed my trip to another prefecture. that's all The original text of email (1) and email (2) is as follows. ↓ Email (1) This is Urishima Onsen Suikoen Sakura. Thank you for making a reservation at our hotel. We would like to inform you that there was an error in the charges for the plan you reserved. The price for one adult was 29,980 yen, but it was actually 32,980 yen. I am very sorry. If you are happy with the changed price, please contact us and we will process the change. If you wish to cancel, please contact us and we will process the cancellation. If we do not hear from you within 10 days, we will assume that you no longer wish to stay and will cancel your stay. I am sorry. We apologize for the inconvenience, but thank you for your understanding. Email (2) We sincerely apologize for the error in the accommodation rate. We would like to inform you about your reservation for accommodation on Saturday, May 4th. I received a phone call a few days after I sent you an email informing you that there was an error in the accommodation charge last time. As for the content, I was told that I was not satisfied with the change in the accommodation amount and that if I did not change the accommodation amount to the original amount, people would spread bad word about it on the internet. The phone call lasted more than 10 minutes. After considering the above matters, we have determined that the accommodation falls under the category of customer harassment under the Inns and Hotels Act, so we will refuse your stay on May 4th (Saturday). We apologize for not being able to meet your request on this occasion.

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  Sota

  :: 02 May 2023 06:12:03

  ○Atmosphere of the inn A truly relaxing place. Because there are no buildings or convenience stores nearby. Surrounded by nature, it's really quiet and the only sound is the flowing river. It sounds pleasant. There is no doubt that you can detox from the busy days of modern people! It's a place where you can relax and calm down 😌 ○Room The room was a Japanese style room, very spacious, open and comfortable. Also, it's nice to be able to see the courtyard from your room window. It was lit up at night so it was very beautiful! ○Meal Excellent course meal! Fish dishes, creative dishes, etc. All of them look good and taste good, so I'm very satisfied! Also, the amount was quite large😂 All the dishes were delicious and looked gorgeous! ○Bath The best part is that it can be reserved for private use! It was so relaxing! You can hear the flow of the river and have a relaxing time. I was very satisfied with the cleanliness and the open-air bath! It felt good♪

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  よねもっこ

  :: 31 January 2023 17:25:07

  I wanted to visit the land of Tokugawa Ieyasu, so I did some research. I especially wanted to go to Kunozan Toshogu Shrine, and I also wanted to take a hot spring, so I searched for a nearby ryokan. That's where I found this inn. It was quiet, there was a courtyard, a nice view, and I was able to spend a relaxing time. At Urishima Onsen in winter, buds were beginning to appear on the withered trees, and even though it was cold, I felt strong. There was an open-air bath where you could relax and warm up while looking at the mountains. The amount of food was more than I could finish, but the taste was delicious. The rice was takikomi kamameshi. The fire was lit as soon as the course meal started, so that it would be finished by the time the course was finished. Although each portion was small, I still couldn't finish the second half. It was delicious, but the total amount was so large that I couldn't finish it all. I felt sorry. The remaining For dinner, Mr. Nakai said he would make rice balls. Thank you very much. (I had this for lunch the next day) I was satisfied with the meal. The next morning, the windshield of the car was completely white. While I was taking photos until the frost on the glass thawed, the owner came out from inside and took my photo. I was very happy with this thoughtfulness. I was very satisfied with the kindness of the people at the inn in a quiet location with a calm atmosphere. I thought it was a place that could be enjoyed during the spring and autumn seasons. thank you for helping me.

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  Michael Yank

  :: 24 November 2018 21:31:25

  Situated amidst paddy field and pine forest, so peaceful and serene, brought by hundred of years famous history, this spa hotel brings the entire feelings of being part of the history... This is real classy and classic spa hotel with full services three meals, breakfast, lunch and dinner... The hotspring hs its indoor pool and beautiful scenery otudoor pool, it has everything you need to relax and enjoy Japanese spa...

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  MS Choy

  :: 22 November 2017 21:16:02

  small but warm hot spring hotel