abierto
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6-chōme-12-1 Nishishinjuku, Shinjuku City, Tokyo 160-0023, Japan
contactos teléfono: +81 3-3356-3231
sitio web: resona-map.jp
mapa e indicacionesLatitude: 35.6940102, Longitude: 139.6894674
Akira Yud
::I would like to open a personal account to save my salary. However, the staff made me wait for a long time. They ask a lot of questions and require a lot of red tape that has nothing to do with opening a bank account. It's really time consuming. I'll never come here again
Y S
::Since I needed to open an account and provide proof, I couldn't open one online, so I left the first day and came back the next day. Even though it's not crowded, the staff are inefficient and don't care about making customers wait. An hour had passed, so I asked the receptionist and was told it would take another 30 minutes or more. When I asked why it was taking so long when the previous customer was being taken care of, I was told that I should call my boss. Even though I said what I expected as a customer, I was treated like a complainer and it was extremely unpleasant.
はなた
::The male staff in charge of customer service is very bad. When I tried to input my purpose for visiting the store into the terminal as shown on the notice board, I was stopped and guided, saying, ``I have something to ask you, so please don't touch it.'' "What's your purpose?" "For what?" "Huh?" "Is this the right branch? Please confirm once." I was told such things in quick succession, and they didn't listen to what I had to say. Is it the customer's fault, why is the customer being treated so unfriendly even though there is a notice posted? This is my first time visiting a branch like this.
A H
::The response was so bad that I didn't even want to give it a 1. I called the Shinjuku branch because my salary transfer account was specified as a branch and it was far from my home. At that time, since it is far away, I wonder if I can open an account at another nearby branch or without going to Shinjuku. When I asked the person answering the phone, I was told that I had no choice but to go to Shinjuku. I had no choice but to go to Shinjuku, but I was told that it was a reservation system and I couldn't open an account on the spot. I was told that I could open an account at a designated branch using another method, using the app. In the end, I was able to open an account without going to a branch. Why can't the person answering the phone tell me how to open an account using the app? Also, isn't it unkind to tell them to go to a branch but not tell them that reservations are required? Even though I had to pay for transportation, the receptionist was not at fault, but the person answering the phone was very rude. To be honest, I feel like I was lied to.
Been Sakusaku
::I went to open a new account, but the answer was, ``Due to the coronavirus, you can't do it on the day if you don't have a reservation.'' That was understandable. However, the subsequent response was not satisfactory. The man didn't tell him the best way to do it, he just kept asking questions about his job and purpose and taking notes. The response was time consuming and showed zero kindness. And the result was, ``I can't do it today, right?'' Huh? I was the first to ask. After that, I immediately contacted Kichijoji and they consulted and made a reservation so that we could open the facility the next day.