Nagano Prefectural Shinshu Medical Center in Suzaka

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  k s

  :: 11 September 2024 11:23:36

  A child was brought to the emergency room due to temporary anaphylactic shock. By the time an ambulance arrived at my house, I had regained consciousness, but I had hives all over my body and I was worried that I might go into shock again, so I had them take me to the hospital. I also regained consciousness and asked the emergency services if they wanted to take me there themselves, and they said they would take me to the hospital. When I arrived at the hospital, my symptoms seemed to have subsided temporarily, so I only received medication for my allergy and went home. And for some reason I suspected anemia. As expected, after returning home, my whole body was bright red and I had hives all over. I went back to see the doctor the next day, but the treatment was again off the mark. I was told that it would get better soon, but there was no explanation as to what medicine to administer, so in the end it never got better. When I went to see my family doctor the next day, I was shocked to hear that I was glad that my child's life had been saved, but that there was no way I could return a child who had temporarily gone into shock. I shudder to think what would have happened if I had not regained consciousness and stopped breathing, and if I had gone into shock again at night at home. This is an emergency department that can no longer handle emergencies.

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  まさ

  :: 09 September 2024 14:31:49

  I visited the gynecology department this time because it has a good reputation. I was scared about the test, but the doctor and nurse in charge were kind and I was very grateful that I was able to complete the necessary tests safely. I feel reassured that the other doctors are also treating me with care. If you need anything else, please feel free to contact us.

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  another *as

  :: 23 August 2024 20:41:29

  I was forced to share a room with a tuberculosis patient and had to take a blood test at the public health center...The amount charged at the time of discharge is also different, and I think it is appropriate to prepare a receipt. Perhaps most of the nurses were new, or the IV drip would back up, and the examinations would be different depending on the person, so overall I thought it was a poor prefectural hospital.

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  miho mine

  :: 13 August 2024 18:16:57

  Actually, I don't want to give even one star. It was very painful and sad that I was refused treatment even though I had followed the proper procedures. On Saturday, he visited the town doctor with a fractured lateral malleolus of his right ankle. Due to circumstances such as going to the hospital, it was difficult for me to be admitted to a hospital in Nagano City, so I wrote a letter of introduction to this hospital. I received a call around 9:30 am on Monday morning and was told that I could be seen if I came by 11:00 today. While I was rushing to the station on crutches, around 10:00 a.m., I received a call from an outpatient nurse asking, ``Why are you choosing this hospital even though you live in Nagano City?Can you do it at a nearby hospital?'' When I explained all the reasons why I had written a letter of introduction to Suzaka Hospital, I was told, ``I'll check and get back to you,'' but in the end I never received a call back. Since I wouldn't be able to make it by 11:00, I decided to head over anyway, so I took a train and a bus and arrived at the reception desk at 10:50. As soon as I arrived at the reception desk, an outpatient nurse appeared. I was told that I should go to a hospital in Nagano City because Suzaka residents had priority. I mentioned that I was told on the phone at 9:30 that I could see the doctor if I came by 11:00, and although I understood that, I couldn't see the doctor either way, so I was told to go home. After that, I consulted with the town doctor and was able to negotiate again, but the staff member from the Regional Collaboration Office who had originally called to inform me that I would be able to see the doctor came out and said, ``As of the morning, the outpatient nurse will not be able to see me. ``They told me I could do it, so I told them that.'' ``I just handed it over to outpatient nursing.'' ``After that, the nurse informed me that I couldn't see her, right? (← She hasn't come.)'' No, is the Regional Cooperation Office's job just to focus on outpatient care? In the end, he didn't apologize once and left, saying, ``I'll check on it.'' The head of the Regional Cooperation Office also came out and tried to persuade us, saying, ``We won't say no because they're Nagano residents, but priority will be given to those who live in Suzaka,'' ``They may have to go to the hospital,'' and ``The doctor is undergoing emergency surgery.'' I'm here. I have already explained that Suzaka is better for commuting to the hospital due to the accessibility of public transportation. Others include walking for more than 30 minutes with crutches and taking a bus. Even if I say that it is difficult to reserve a taxi in the morning, what? Is that so? But hey...I didn't want to listen to my opinion after all. Of course, it is understandable that emergency surgery is unavoidable. I've explained many times that that's not what I'm pointing out is wrong, but he doesn't understand. If you could have told me on the phone in the morning, instead of going to see a doctor, I wouldn't have had to go all the way to Suzaka, and I could have done more things like ask for another hospital. Just one day wasted. In the end, the orthopedic doctor told me that he would be able to examine me after the emergency surgery, but I am very sorry, but the office staff and nurses were very unfriendly and unreliable, and the staff members were rude. I realized that there were many patients, so I thought that I could not perform surgery or be hospitalized in a place like this, so I asked the local doctor to rewrite my letter of introduction to another hospital. Also, I have to wait for contact from other hospitals, which is a complete loss of time. The pain is now one day longer. If you think about it normally, aren't the following ① and ② obvious? ① When the person in charge contacts you in the morning, he or she will take responsibility for confirming whether or not you can receive the examination (do not impose responsibility on anyone). ②If he really can't see a doctor, I would like him to at least apologize once for having someone with a broken bone come to the hospital with unclear instructions. From beginning to end, I was very hurt by the comments that made it seem like I was at fault for coming to Suzaka even though I am a Nagano citizen. If you are from an area other than Suzaka, please be careful when visiting the clinic. By the way, after that, I tried my best to go to another general hospital in Nagano City that has poor access, and was able to have the surgery, but the doctors and nurses were like, ``What?! Is it possible that they would refuse me?'' My hospital also accepts Suzaka residents? ? He said. I am glad that I did not have the surgery at Suzaka Hospital.

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  清水優也

  :: 09 October 2023 22:20:47

  The response from the nurses at the holiday clinic is unpleasant and the worst. While traveling in Nagano, my 1-year-old child suddenly developed a fever of over 40 degrees Celsius.Since it was a holiday, I looked for a pediatric hospital, and when this hospital came up, I called. I told him that I was on a trip and that I was in good spirits because I was having fun in the morning, but during the journey I noticed that my breathing was heavy, and when I took my temperature, it was over 40 degrees Celsius and I wanted to see a doctor. I was asked, ``Isn't it in the opposite direction from where you're staying?'' But why did you come to our hospital?'' I was made to complain in private about various things, and it made me feel uncomfortable. It was my day to go home, and since I was crying and not drinking any fluids, I wanted to get my fever down, so I headed to the hospital. When we arrived, a nurse said, ``Patients with a fever will first be tested for the coronavirus, and it will take several hours for the results to be available.'' Even when the results come out, the doctor does not directly examine the patient, but instead deals with the patient over the phone and prescribes medication if necessary. We can only respond to that. "They said. I told him that I had been tested for coronavirus and influenza before coming on the trip and that the results were negative, but he was adamant that ``we don't test at our house and the hospital has rules.'' If I couldn't see a doctor in person, I asked if they could tell me about a hospital where I could be seen on holidays, but they said, ``We don't know either, so please check it out yourself with the Nagano Prefectural Medical Association.'' ``If you don't tell me right away whether you want to see the doctor or not, we are also seeing emergency patients and fever patients at the same time.'' Protective clothing must also be put on and taken off each time. ” I felt very uncomfortable with the patient's lack of consideration and attention to the patient's condition, so I refused and said that was enough. I knew I needed to be tested for the coronavirus, but the whole interaction was completely unsympathetic, colder than a machine, and more than unpleasant. The nurse told me to look into hospitals that provide medical care on holidays, but if I didn't get a reply right away, I felt rushed and felt like I didn't have time to worry about it either, which made me very uncomfortable. Since I am not familiar with the area, could you please tell me about a nearby hospital that is open on holidays? If you were busy, couldn't you call in another office staff? If the pediatric hospital on duty has been decided, shouldn't it be easily known? Should nurses be aware of this? In the first place, shouldn't it be stated that they are doing pediatric treatment on holidays? I thought both. In the end, we did some research on our own, and when we found two cases, we called the first one, and they said, ``They're a pediatrician, but they don't treat children under 12 years old, so I'll contact them because the other one does.'' Please give it a try,'' he kindly told me. I decided to head to Takeshige Hospital, which is about 2 to 30 minutes by car from Shinshu Medical Center. The nurses at Takejuge Hospital were very kind and I had heard that the afternoon consultation starts at 2:00 pm, but as soon as I went there, they took a medical interview and asked me to take a coronavirus and influenza test just in case. He showed me around. When the test results came out, the pediatrician very kindly examined the child, gave him a suppository, and the child's fever subsided, and the child returned home safely. A sudden fever in a child is also unpredictable, and even if you think you're doing well, you never know when something will happen. Due to this incident, I regret that I have to carry antipyretics with me when I travel. (I brought my thermometer, insurance card, and medication notebook with me.) I was very, very worried that my child would have a febrile convulsion while I was lying around at Shinshu Medical Center. I don't want to judge the entire hospital based on the unkind treatment of one nurse, but if it were true, I wouldn't want to give this hospital a single star.