open
🕗 opening times
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1-20 Higashishiriikeshinmachi, Nagata Ward, Kobe, Hyogo 653-0023, Japan
contacts phone: +81 78-682-9111
website: www.kohyo.co.jp
larger map & directionsLatitude: 34.655197, Longitude: 135.159331
t yoko
::Although the sales floor is large, there are not many customers so you don't have to wait at the cash register.
solidus solidus (-solidbass-)
::I bought a bottle of Coke. There are two cash registers open. On one side, there were two baskets of madams lined up, so I went to the cash register where two people were lined up on the other side. This is a person in training and a veteran person. I was in a state of coping. I've been waiting for a while. An old man lined up behind Madame. Immediately after that, go to the cash register right next to this side. The woman opened it, so I moved to the cash register. "I called that person first." The old man behind the madam at the cash register two doors away. It seems that he was calling. Why go out of your way to invite guests from far away? Did he not like serving me? It was just one coke I was in a hurry so "I'm ahead of that person in line and waiting first." Even when I told her, she didn't say anything like I was sorry. It's like I'm an unreasonable complainer. Isn't it too cold? That kind of attitude. Since I was in a great hurry, I had no choice but to comply, but What kind of customer service manual is this? Are you teaching? ・Calling someone from a distance instead of next to you, making the customer feel uncomfortable ・Employees do not check with each other to see who is waiting next, causing customers to wait for a long time, causing discomfort. - Lack of tact to assume that cashiers who are open for training will have to wait longer to serve customers. -Not listening to customers ・Even though the payment is finished while you are asking a customer who only has one item, saying things like ``I called that person first'' or ``I can't do it,'' you end up needlessly making the customer uncomfortable, causing them to complain, and making other customers wait. Responses that reveal poor risk management ability - No apology for making you wait or not responding ・What are you saying? attitude like Gain so many customers with just one response You can raise your doubts and complaints There was a female employee. Take the time to I am writing a long message. I think it's difficult to manage because there are so many employees. I will definitely use it again in the neighborhood. I just hope it gets better.
あっとまーく
::It was really nice to have a full sweets corner.
のみっち
::Compared to Aeon Mall Kobe Minami and Kobe Kita, the number of items is small. Be sure to have the minimum necessary items We're open from early in the morning until late at night. Because it's cheaper and more convenient than a convenience store. I use it often ( ´∀｀) Thirty one ice cream too Mos burger too There's Welcia too. party house too There is also a game center You can enjoy it on weekends too✌
門脇明加
::I wanted some sunny lettuce, but there was only one that was damaged, so I was wondering if you have any lettuce in stock? When I asked about it, I was told that they were serving it in order. I was almost finished, so when will you be leaving? When I asked about it, another person was called to take care of it. After the other person called out to me for lettuce, he ran to the back without saying anything to me, and when he came back, he brought me some lettuce, but Sunny Lettuce. When I told him that I wanted one, he said, ``That's it!?'' When I told him that the remaining one was damaged, I wanted the one that wasn't damaged.He said, ``Ah...'' and after that, it was Sunny. He hurriedly brought me a piece of lettuce. However, this is fine as it drives away! ? I said yes, but unfortunately I ended up with damaged sunny lettuce. It was good that they responded quickly, but they just gave off an aura of being busy and the response was the worst. The avocado I had left off was also cheap, so when I got home, I immediately cut it up and found that it was mostly brown and mushy, with white mold growing inside. I think they are selling things that can be discarded. I threw it away because it was so inedible (lol) I have always had the impression that even vegetables and fruits that are not sold out are often sold with damaged items hidden at the bottom. Even with the same storage methods, the vegetables and fruits bought here will quickly grow mold, so I've always thought that they must be touched with dirty hands. I still think Lopia is cheaper, fresher, and has better customer service. The cashiers are always kind, polite, and cheerful, so I gave them at least two stars.