IQOS Store Harajuku in Shibuya-ku

🕗 opening times

comments 5

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  Abigail Cara Jane Dy

  :: 04 July 2018 19:24:57

  1. NO TAX REFUND 2. STAFF IS VERY UNACCOMODATING 3. STAFF WONT EVEN TRY TO READ JAPANESE TRANSLATION PREPARED TO BETTER UNDERDTAND. 4. WONT GIVE BACK 3K YEN REFUND FOR THE PHILIP MORRIS GIFT VOUCHER GIVEN TO ALL CUSTOMERS WHO PURCHASED IQOS BEFORE JUNE 1,2018.

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  Niki Liu

  :: 29 June 2018 07:55:31

  Local Japanese Iqos stores do limit foreigners from buying and the queue is just insane!! I would recommend everyone ... if you’re a tourist to buy in the airport as it’s cheaper and has a more friendly customer service!

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  Henry Chan

  :: 15 April 2018 09:12:22

  IQOS Lounge, I thought it was for Japanese only.

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  Tomas Stoyanov

  :: 27 August 2017 13:24:24

  My friend couldn't buy it - he was told you can only buy if you are Japanese - which is not true. The shop assistant was rude and stupid!!! This shop has the worse customer service in Japan.

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  Hakan Yerlikaya

  :: 19 April 2017 17:25:00

  Possibly the worst store I have been to in Tokyo. The staff is overwhelmed by the amount of people, and not equipped for the demand. If you want a new IQOS you would have to line up from the morning. Somehow you can't book it ahead either. Unsure if this shop in general is some weird marketing strategy of Marlboro Japan, or simply an oversight of the demand, combined with amateur supply chain managers? Either case be ready to waste your time here if you need anything done.