7-Eleven; Koganei Higashi-nukui Minami in Koganei

🕗 opening times

comments 5

• 

  府中市民

  :: 19 March 2024 19:15:49

  As others have said, Kiyoharu Abe is not suited for the customer service industry. Do you go out of your way to regularly look at other reviews of restaurants that you have reviewed in the past? You can clearly see that he is a man of great age and pride, even from the way he argues with his red face. This is a store I often visit on Saturdays and Sundays, so I can't help but feel sorry for people like this.

• 

  うちはオビト

  :: 15 March 2024 03:17:22

  Edit: It seems that the person in question has resigned. I haven't been around lately. Also, the timey person posting here is a complainer who also writes bad things about other stores. You are not cut out for customer service, so please find another job. [The following is a complaint to the customer service office] 2023/7 I have been using the store in my neighborhood for several years. This is a complaint about a rather elderly, short-built female clerk with short gray hair who wears glasses and has a deep voice. Early last week, when I was browsing in the book corner to check the contents with the purpose of purchasing a book, within five minutes this person warned me, ``Please refrain from browsing!'' for the first time using this store. It was very unpleasant. Personally, I decided that there was no problem since there was no sign prohibiting browsing. If this store clerk's personal judgment caused you to take precautions, please improve your responses in the future. The following is my true opinion. This person, who joined the company several years ago as a new employee, has a very, very unpleasant attitude that is so flagrant that it only makes me angry. Looking at this person's personality from a customer's perspective, it would be impossible to improve customer service, so I would like him to be fired, if not immediately, then next year. No longer the attitude of a convenience store clerk, but the attitude of a profession called a police officer or teacher. When I visited the store for the first time in a while, I was surprised to find that the atmosphere was tense, and that the store had become an overbearing place where people ruled the place with their own rules. On this day, another child who was using the coffee machine had put the lid back on the coffee cup on the shelf, so I warned her in a teacher-like tone, "Don't put it back! Just throw it in the trash!" Ta. It is correct to throw it away for hygiene reasons, but it is out of the question as a precaution. Why do I have to feel uncomfortable when I go to a convenience store and have to be warned about trivial things by an overbearing store clerk? I'm considering using a nearby convenience store because it's no longer easy to use Seven here. It's a shame because the other store staff are doing their best without any problems. If I were alone, I would have tolerated it, but after seeing other people's Google reviews of this restaurant, I decided to complain. I think this is a complaint from the same female clerk, and I would appreciate your response as it has not been improved at all.

• 

  まっちゃん“まっちゃん”

  :: 09 October 2023 08:15:42

  As everyone has written, the short white-haired woman with glasses has the worst customer service. He doesn't admit fault, never apologizes, and at first I thought he was a relative of the owner, but after reading the reviews here, it seems that's not the case at all. That attitude doesn't really exist. It's better to quit customer service.

• 

  sonia sonia

  :: 19 April 2023 09:45:07

  Previously, when I purchased coffee, the same staff member had a bad attitude and I received a warning, but nothing has improved at all. Today, around 7:40, I entered the store to buy a drink. Before purchasing, I was allowed to use the restroom, but when I came out and finished washing my hands, I was about to wipe my hands with a handkerchief, but when I was about to wipe my hands with a handkerchief, I was told, ``Please use that! Please use it!'' and was forced to use a hand dryer while wiping the floor with a mop. Due to the coronavirus pandemic, I'm reluctant to use a hand dryer, so I've decided to use a handkerchief all the time. To make matters worse, when I tried to leave the area, I was blocked by the mop and couldn't move. It was the same clerk as before. I felt the worst since this morning, and although I felt very sorry for the 7-Eleven, I left the store without purchasing anything. By the way, even though he is quite old, if he were the owner of this store, it would be even worse. We are now in Reiwa, not Showa or Heisei. This clerk's behavior is strange, as she's not just a mean old lady at a candy store. I don't even think of my customers as guests, so I don't lecture them or say "welcome" or "thank you." This is my second time, so I am planning to get a call from the customer service. I don't want to give even one star.

• 

  Re. Name

  :: 28 July 2020 03:05:07

  Anyway, the attitude of the night shift worker is the worst. The response was so disgusting that not even a single letter of the word "customer service" came out. I've been going to this place since Seven opened on my way home from work, and calling it the worst is presumptuous. First of all, the former employee took away the item that was used to count the cash in order to make payments, and did the accounting without permission. Then, as if on purpose, I slammed the price stamp down hard. It was also the first time that I was asked to cut the receipt along the dotted line and bring it with me. Thank you. Next is the response from other store staff. This is also terrible. I never thought that people who put their lunch boxes vertically would have common sense in this world. Even if the container has melted due to being microwaved too much, they will serve it to you without any hesitation, and exactly as the line in a certain app goes, ``It's dangerous♪'' It's funny. (lol) There were some store clerks who slept while standing, right? I guess they didn't even calculate the price (lol) Isn't it bad to use the same product twice? ? And what the store clerk said today was also hilarious and made me laugh. I'm sure it's difficult to stock things up late at night, but I guess I don't have much free time compared to other busy places. This attitude exists in a world where some people are not working. If you don't like it, quit. Is there anyone who can be saved by that? There may be other people who are serious and want to work. ? I don't think that kind of attitude is acceptable just because anyone can come to a convenience store like Seven. I really want to do it again. The reason I haven't mentioned Seven in my reviews until now is because I've been holding back, but I don't remember how many years have passed since it opened, and I'm not interested in it either... Did you have a lot of patience? ? (lol) Isn't it innovative to have a customer service industry that makes customers patient? Why not start studying Japanese again? The high evaluation is probably due to the achievements of those who work early shifts and evening shifts. Or the taste of the product? ? Now that we've come this far, I wonder how Seven's guidance is going here. That's what I think. Are you buying with cash? Do you understand? ? Does the person who runs Seven here not understand the value of money? ? Or the value of the product? I don't want to make too many complaints, but I don't want someone else to go to work or spend their day off feeling offended, so I talked about the customer service that I had accumulated. It also includes the meaning of "do whatever you want". If you read this review, we do not recommend going late at night. If you go, I hope you enjoy the terrible customer service late at night. I apologize for spoiling your appearance. m(__)m